AI powered to automate manual processes and make customer service and fulfillment our main priority. Our agents manage, prioritize, and resolve tickets at scale. All in a unified workspace that helps agents focus on the right issues, and deliver personalized support for your asset management issues. We offer full ticketing resolution in real time via our cloud based systems powered by AWS.

We can fully automate workflows consistent with both your requirements and systems. Freshdesk is fully REST compliant. Setting up automation rules to run on Ticket Creation Setting up automation rules to run on Hourly Triggers Automation rules that ru/n on Ticket Updates Using Webhooks in automation rules integrations with Slack, Zapier etc

Advanced custom fields Collect customer information unique to your business by creating custom fields. this can include custom SLAs or fields specific to your support requirements - Priority levels, access considerations and risk assessment.

Access control: Freshworks has an in-built authentication module where it provides the ability for customers to define user names and assign access roles. Users can be authenticated either using the authentication module within Freshworks products or via the customer’s SSO. In case customers are using our own authentication module (SSO, AD, etc..), the password rules for authentication & password policy configured by them will be applied. In addition, customers can restrict support agents and customers who can log in to their support portal to certain IP addresses.

Encryption: All data at rest is encrypted using AES-256-bit standards with the keys being managed using AWS Key Management Service. All data in transit is encrypted. We support only TLS 1.2 and lower versions are deprecated.